For accurate identification of your records we require you to enter details of your name, date of birth, phone number.

We also offer an option to enter your email address.

This page explains how we handle that information, and the implications of either entering or not entering your email address.

We respect and protect your confidentiality and privacy. This system does not store any information about you, it merely forwards by email to the surgery the prescription or other details that you have selected and the identifying details about yourself that you enter.

If you enter your email address then the system will also send to you an email confirming the details of your prescription or other details.

If you use a shared computer or email address and you do not want others to know that you have made a prescription request etc then do not enter your email address.

Email to the surgery confirming your prescription carries your email address as the sender. If this fails to be delivered to the surgery for any reason then you may receive the "bounce" notice from the mailserver and you will be alerted to telephone the surgery to confirm the online request. Unfortunately bounce messages from the NHS messaging service are rather brief and cryptic, but at least you will be made aware that something has gone wrong.

In the case of prescription orders which "bounce" you may either re-order online, by ordinary mail or in person at the surgery.

Note that this arrangement is simply a failsafe in case of lost emails - in normal operation you shall receive an email confirming your prescription request.

You should also be aware that if you use a web browser that has an "autocomplete" facility then this may reveal to another person that you have used the system, since if they enter the first letters of your name then the browser may prompt them with your full name. If this is a concern for you then please do not use the on-line system.

If you are happy with the points above apart from email confirmation then do not enter your email address.

If you prefer to receive an email confirmation and/or to have the failsafe of having the surgery email returned to you in case of delivery failure, and you are not concerned by the points above, then please enter your email address when requested.