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Appointments

Please note that we are not running our usual appointment system, as detailed below, at the current time.  Please see our May 2020 Newsletter for more information on how to access a GP during the Coronavirus Pandemic.  Please note any digital image submitted as part of an online consultation, will be stored within your clinical notes.

calendarThe majority of our appointments are pre-bookable up to four weeks in advance.  Each day we hold back one of the GP's surgeries for booking on the day - this 'reserve' doctor not only gives us some routine availability on the day but also enables us to better manage GP sickness absence when it occurs.  Once all routine appointments are booked for the day, any 'urgent' problems will be triaged by a doctor.  The triage doctor will call you back and either deal with your problem over the telephone if appropriate or arrange an appointment for you if they feel this is necessary.

Pre-bookable appointments can be made by telephoning the Surgery and speaking to a receptionist or via Patient Online Services

Click here to view which days your doctor is usually available.

Extended Access Appointments

Evening and weekend appointments are now available to book via our reception team.  Usual appointment times are between 6.30pm and 8.00pm Monday to Friday, between 8.00am and 12.00pm Saturday and between 9.00am to 12.00pm Sunday.  For more information see pages 3 & 4 of our February-March 2019 Newsletter.

Improving Care for you

Video Appointments via LIVI  

LIVI is the new way to see an NHS GP free of charge by video.  Get an appointment in minutes.  Appointments available Monday to Friday 7.00am - 10.00pm and Saturday & Sunday 8.00am to 4.00pm.  Visit LIVI for more information about how the system works and how to get the app.

Telephone Advice

Many problems do not require a face-to-face consultation with a doctor or nurse and can be dealt with by telephone. This may save both you and us a lot of time, and it will help to ensure that appointments are available for those who definitely need to be seen.

You do not have to tell the receptionist what you are consulting the doctor about. You will be a given an idea of the time when the doctor will call you back (for example after 12.30pm). We offer both on the day and pre-booked telephone consultations. If you require an 'on-the-day' telephone consultation, please phone before 10:00 where possible.

Cancellations

Remember if you cannot keep an appointment or no longer need it please contact us to cancel it, you can do this by one of the following methods...

  • Telephoning into the Practice and leaving an answerphone message on the appointment cancellation line at any time of day or night
  • Telephoning the Practice during the working day and speaking to a receptionist
  • Via Patient Online Services, if you have registered for this service.  
  • Replying 'cancel' to your SMS appointment reminder.

As we continue to experience a high number of unattended pre-booked appointments we will write to you if you miss a doctor’s appointment. After three missed appointments it is the practice policy to only allow you to book appointments through the receptionists and not via Patient Online Services.

Appointment Reminders - New from May 2017

We now have the facility to send SMS appointment reminders.  To benefit from this service, please ensure you have given us an up to date mobile number.  The service will remind you of your appointment and also give you the opportunity to cancel your appointment by replying with the word 'cancel'.  You will be charged at your normal network rate for the reply.  Please do not include any other text with your message as this will not be recognised by the system and will result in the appointment not being automatically cancelled.

 
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