Engage Consult - A New Way to Contact the Practice
The Practice is exceptionally busy. To increase our ability to respond to demand, we are asking you to consider changing the way you contact us. You can now contact us via our online consultation service - Engage Consult. The Practice will reply either with a message or a phone call and will tell you what to do next.
You can use this service from any mobile phone, tablet or computer. You will need to have an email address. Please click on the following guides for help with registering and using this service. Patient Guide No 1. How to sign up for Online Consultations with Engage Consult. Patient Guide No 2. How to send an online message to your GP Practice.
This service must not be used for medical emergencies such as chest pain or severe bleeding. Please dial 999.
Please click on the following link to register/login to Engage Consult. You can also login from the homepage.
Please note any digital image submitted as part of an online consultation, will be stored within your clinical notes.
We ask for your support in doing this so that we can respond to your request quickly. It will also allow our more vulnerable patients to make contact with us by phone.
Beat the Heat - Looking after yourself and others...
As the temperatures soar it is important that we all take steps to look after ourselves and the wellbeing of other around us, especially the elderly and vulnerable and those with long term medical conditions.
Heatstroke can be fatal and here in England, where we are less acclimatised and adapted to living in a hot climate, people can quickly become seriously ill.
For top tips on measures you can take to keep yourself and others around you well and symptoms to look out for, visit www.nhs.uk.
Baby Immunisation Clinic during Coronavirus Pandemic
Please note that we are NOT currently holding a drop in and wait child immunisation clinic on a Wednesday morning. Instead, please telephone reception to make an appointment, this is to ensure we keep numbers of patients in the waiting room to a minimum.
Arlington Road Pharmacy - current opening hours 08:30-14:00 & 15:00-20:00 Monday to Friday & 09:00 - 13:00 Saturday.
Contraceptive Implant Clinic
Dr Alex Graham is now running a Contraceptive Implant Clinic at Arlington Road. If you would like to discuss having an implant inserted, please make an appointment with Dr Graham in one of her normal surgery appointments.
Please note that all calls to and from the Practice are recorded. Patients are protected by us having a record of our conversations with you, staff and other health workers are protected from potential abuse. We also occasionally use recordings for staff training and quality control.
Repeat Prescription Ordering Service
You will need to create a log-in and password to use the Repeat Prescription Ordering Service on this website. Once you have created this, the service is very easy to use. The system will remember items you have ordered before enabling you to just select the items rather than having to type them out every month. You can also select for us to send you an email reminder in a specified number of weeks to prevent you forgetting to order your next prescription. This service is ideal for patients who do not wish to register for Patient Online Services or for people who request prescriptions for other patients on their behalf.
Consent for Collecting Prescriptions
Please see the article on page 2 of our April 2014 Newsletter regarding giving consent for others to collect your prescription.