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Practice Management

PM.jpgShirley Moth

Shirley is our Practice Manager.  She is responsible for the day to day running of the Practice.  She welcomes any comments or suggestions which might help us to improve our service to you.  Shirley is the person you should contact if you have a complaint.

 

 

 

 

 

Sara Folwell

Sara is our Business Manager.  She is responsible for managing the SFBusiness aspects of the Practice.  Sara’s role includes the financial management of the Practice as well as ensuring the Practice is kept up to date in terms of staff training/recruitment, we are aware and adhering to the latest guidance etc and ensuring we reach standards set by outside governing bodies.

Reception

Receptionists provide an important link for patients with the practice and are your initial contact point for general enquiries. They can provide basic information on services and results and direct you to the right person depending on your health issue or query. Receptionists make most of the patient appointments with the GPs and nurses. They also perform other important tasks such as issuing repeat prescriptions and dealing with prescription enquiries, dealing with financial claims, dealing with patient records and carrying out searches and practice audits.

 

We have a large team of friendly office and reception staff.  They have a difficult job to do, with phone calls and enquiries from every direction.  Please treat them courteously.

When telephoning for medical attention the receptionist may ask for a few details.  They have been trained to make these enquiries so that we can help you in the most appropriate way.

 
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