We find anonymous grievances on the above methods of feedback very difficult to deal with. As we don't know who the patient or clinician is, nor the circumstances surrounding the grievance we are unable to look into what went wrong and are unable to learn from this to improve patient care in the future.

We realise that patients feeding back in this way, are doing so because they do not feel the grievance warrants a formal complaint, but we would like to be able to look into, deal with and learn from their grievance. 

Giving feedback as constructive criticism would mean we would not deal with the feedback like a formal complaint, but it would aid us in improving patient care and is a far more constructive method than an anonymous negative review that we cannot begin to deal with.

You can give this feedback by either speaking or writing to the Practice Manager.