Our computer system failed on Monday afternoon (13th July). We made every effort to ensure we identified patients who were waiting for a call back form the Surgery. If, however, you were waiting for a call back and did not receive one, we sincerely apologise. Our computer system is up and running again today, please call us on 727531and we will arrange a call back for today.
For more information and guides on how to register for Engage Consult, please click here.
The practice is required to take all appropriate measures to protect patients and ensure we can continue to deliver health care services to all patients safely. Therefore, with IMMEDIATE EFFECT, we are asking patients to only enter the surgery if they have a booked appointment. To book an appointment, please phone the surgery for a GP triage call where you will be given a timed appointment, if appropriate.
Also as part of our ongoing infection control measures due to coronavirus, prescriptions will no longer be available to collect from the practice. All prescriptions will need to go via the electronic prescription service. If you are not already set up for this, please contact the reception team to nominate your chosen pharmacy. If we do not hear from you by the time your next prescription is issued we will allocate you to Arlington Road Pharmacy. Please where possible, use the patient access, our website, your pharmacy or our letter box outside the front door for repeat prescription requests.
Everyone is being reminded to follow Public Health England advice to:
• Always carry tissues with you and use them to catch your cough or sneeze. Then bin the tissue, and wash your hands, or use a sanitiser gel.
• Wash your hands often with soap and water, especially after using public transport. Use a sanitiser gel if soap and water are not available.
• Avoid touching your eyes, nose and mouth with unwashed hands.
• Avoid close contact with people who are unwell.
See links below for further NHS and Government Advice...
nhs.uk. Information for the Public. Home Isolation Advice.
Arlington Road Medical Practice
We are confident that our website will provide clear and concise help and give our patients the information they require in an easy and convenient format. It has been designed with the patient’s needs at the forefront of everything, from checking surgery times to letting us know what you think of us.
Our dedicated team are here to treat those minor ailments that occur as well as providing specialist management of long-term conditions and clinics covering a wide range of healthcare issues. The technology also means you can now do a lot of things from the comfort of your home such as order a repeat prescription or update your contact details.
Partners in Care
Once registered, patients and healthcare professionals work together to ensure the most appropriate care is provided. This partnership philosophy extends even further and our active patient group exists to make sure that patient needs and what the practice offers are always heading in the same direction.
Did you know there are a range of services and trained health professional working closely with your GP that might be better suited to help you?
The next time you make an appointment at Arlington Road you may be asked some questions about the reason for your appointment. Please don't be offended - it is simply so that we can make sure you see the person who is most suitable to help you. This may mean directing you to the right clinician within the Surgery team or another service outside of the Practice. Of course you do not have to share this information with receptionist but it would help us to help you and ensure you see the right person first.
For more information about Right Person First and the alternative services available to you, please click here.
We want to ensure that you can read and understand the information we provide or sent you.
If you find it hard to read our letters or if you need someone to support you at appointments, please let us know.
- We want to know if you need information in braille, large print or easy read.
- We want to know if you need a British Sign Language interpreter or advocate.
- We want to know if we can support you to lipread or use a hearing aid or communication tool.
- We want to know if your first language is not English and you need an interpreter.
Please tell the receptionist if you need any help with communicating with the Practice and we will do our best to meet your needs.
Friends & Family Test
From December 2014, it is a contractual requirement that all GP Practices undertake the NHS Friends & Family Test. For more information about the Friends and Family Test and to view our latest results, please click here. To go straight to completing the survey, please click here.
Patient Online Services
From the beginning of April 2015 we have been able to offer further Online Services in addition to those currently offered in the panel below.
- Prescription ordering that is linked directly to your patient record (we still continue to run our own website based repeat prescription ordering service).
- Online Appointment Booking Service.
- Online Summary Record Access (enabling you to view your medication, any known allergies and adverse reactions).
If you have never been registered for Online Services, please click here for more information about how to register for these services, .
If you are already registered for Patient Online Services, please click here to sign into your account.
Please note that the prescription ordering service in the panel below is our original service which we continue to run and
is not part of Patient Online Services at https://patient.emisaccess.co.uk.
(Site updated 14/07/2020)